Cookies and Policy

Roots to Loft Cookies and Policy

Effective Date: 09-10-2025
Last Updated: 20-10-2025

1. Introduction

Roots to Loft ("RTL", "we", "our", or "us") uses cookies and similar technologies on its website [www.rootstoloft.com] (the "Website") and any associated web applications ("Platform") to enhance your user experience, analyse website performance, and deliver relevant content.

This Cookies Policy explains what cookies are, how we use them, the types we use, and how you can manage or disable them.

This Policy should be read together with our [Privacy Policy], which explains how we process your personal data.

By continuing to use our Website, you consent to the use of cookies in accordance with this Policy — unless you choose to disable them in your browser or through our cookie preferences tool.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) by a website when you visit it.

They allow websites to recognise your device, remember your preferences, and improve navigation and functionality.

Cookies may be temporary (session cookies) — deleted when you close your browser, or persistent cookies — stored until they expire or you delete them manually.

3. Types of Cookies We Use

RTL uses a combination of first-party cookies (set by RTL) and third-party cookies (set by our analytics or advertising partners).

Below is a detailed explanation of the categories of cookies used on our Website:

Type of CookiePurposeExamples of UseDuration
Strictly Necessary CookiesEssential for website functionality and security. Without them, core features like login, payment, or session management will not work.Authenticating users, securing sessions, enabling payment checkout.Session-based
Performance & Analytics CookiesHelp us understand how visitors use our Website, so we can improve performance and usability. These cookies collect data anonymously.Tracking page visits, traffic sources, session duration, bounce rate (e.g., via Google Analytics).Up to 2 years
Functional CookiesAllow the website to remember choices you make (such as username, region, or language) to provide a more personalised experience.Remembering your login session, location, or selected workspace preferences.6 months – 1 year
Advertising & Targeting CookiesUsed by RTL or third-party advertising networks to deliver relevant ads or measure campaign effectiveness. These cookies may track browsing activity across different sites.Google Ads, Meta Pixel (Facebook), LinkedIn Ads.Up to 1 year
Social Media CookiesEnable sharing of content via social networks and may track your interaction with embedded social features.Like/share buttons or embedded posts from Facebook, Instagram, or LinkedIn.Varies by provider

4. Third-Party Cookies

Some cookies on our website are set by third parties that provide analytics, advertising, or embedded content services.

These may include (but are not limited to):

  • Google Analytics / Tag Manager — website analytics and traffic measurement
  • Meta (Facebook) Pixel — ad performance and audience targeting
  • LinkedIn Insight Tag — analytics for business users and ad tracking
  • YouTube / Vimeo Embed Cookies — for embedded videos
  • Zoho / HubSpot CRM Cookies — to manage customer interactions and chat widgets

Each third party has its own privacy and cookie policy. RTL encourages users to review those policies directly to understand how data is handled by these providers.

5. How We Use Cookies

RTL uses cookies for the following purposes:

  • To make the Website function correctly and efficiently
  • To remember user sessions, preferences, and login information
  • To analyse user behaviour and website performance metrics
  • To improve content, navigation, and security
  • To show relevant ads and marketing content
  • To measure the effectiveness of our advertising campaigns
  • To enhance social media integration

Cookies help RTL serve users better, but you always have control over whether to allow or reject them.

6. Consent & Cookie Banner

When you first visit our Website, a cookie banner or consent pop-up appears.

This banner allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage preferences by category (Necessary, Analytics, Marketing, etc.)

By clicking "Accept All" or continuing to use the Website after seeing the banner, you consent to the use of cookies in accordance with this Policy.

You can withdraw or change your consent at any time through the "Cookie Settings" link on our website footer.

7. Managing or Disabling Cookies

You can control or delete cookies through your browser settings.

Most browsers allow you to:

  • View what cookies are stored
  • Delete cookies individually or in bulk
  • Block cookies from specific sites
  • Set preferences to accept or reject all cookies

How to manage cookies in popular browsers:

  • Google Chrome: https://support.google.com/chrome/answer/95647
  • Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies
  • Apple Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
  • Microsoft Edge: https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies

Please note that disabling certain cookies may affect the functionality or performance of our Website.

8. Data Collected Through Cookies

Cookies may collect the following information (depending on the type and purpose):

  • IP address, browser type, device information
  • Pages visited and duration of visits
  • Referral URLs (how you reached our site)
  • Location (approximate, based on IP)
  • Session activity, clicks, and navigation behaviour
  • Preferences like language, login session, and timezone

RTL does not use cookies to collect sensitive personal information such as passwords, banking data, or medical information.

All data collected through cookies is processed in accordance with our Privacy Policy.

9. Data Retention

Cookies remain on your device for different periods depending on their type:

  • Session cookies — deleted automatically when you close your browser
  • Persistent cookies — remain until expiry (1 day to 2 years) or until you manually delete them

Analytics and marketing data collected through cookies are anonymised or aggregated before storage whenever possible.

10. Legal Basis for Processing (Under Indian Law)

Under the Digital Personal Data Protection Act, 2023, cookies that are necessary for website operation do not require consent.

However, RTL will seek your explicit consent for non-essential cookies (analytics, marketing, or profiling cookies).

Your continued use of the Website constitutes implied consent for essential cookies and explicit consent for optional cookies selected via the banner.

11. Changes to This Policy

RTL may update this Cookies Policy periodically to reflect legal requirements or technical changes.

The latest version will always be available on our website with a "Last Updated" date.

If material changes occur, we may notify users through an on-site banner or email.

12. Contact Information

For questions, feedback, or concerns about our use of cookies, please contact:

Grievance Officer – Data Protection & Compliance

Name: Vishnu Thampan

Email: privacy@rootstoloft.com

Address: Rootstoloft Private limited, First Floor, Moonikkattil Towers, Kothamangalam, Ernakulam, Kerala, India

Phone: +91-6238804001

Response Timeline: Acknowledge within 48 hours, resolve within 30 days.

13. Related Policies

Please read this policy in conjunction with:

  • [Privacy Policy Link]
  • [Terms of Service Link]
  • [Payment & Refund Policy Link]

Example of Cookie Categories for Your Consent Banner

When implementing your cookie banner, ensure these categories appear (with toggles):

CategoryDescriptionConsent Required
Strictly NecessaryEssential cookies that enable basic functions and security features.❌ No
FunctionalHelp remember preferences and improve experience.✅ Yes
Analytics / PerformanceCollect data on site usage to improve service.✅ Yes
Advertising / MarketingTrack browsing for relevant ad delivery.✅ Yes
Social MediaEnable interaction with social platforms.✅ Yes