Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy ("Policy") governs the processing, dispatch, and delivery of physical goods purchased from Roots to Loft Private Limited ("Roots to Loft", "RTL", "we", "our", or "us") through our website www.rootstoloft.com, mobile platforms, or authorised offline locations.

This Policy forms an integral part of our Terms of Service and must be read in conjunction with our Payment & Refund Policy.

2. Scope of Shipping

RTL undertakes shipping and delivery of physical, tangible products only, including but not limited to:

• Office stationery and supplies
• Printed and branded materials
• Marketing and promotional collaterals
• Merchandise and apparel
• Learning kits or physical documentation

Exclusions:

Digital services, coworking access, consulting services, subscriptions, training programs, and any intangible services do not involve physical shipping and are excluded from this Policy.

3. Shipping Coverage Area

• RTL currently ships within India only.
• Deliveries are subject to serviceability of the destination location by our logistics partners.
• International shipping, if introduced, will be governed by a separate policy.

4. Product Categories & Fulfilment Method

For transparency, RTL classifies products into two fulfilment categories:

5. Order Processing

• Orders are processed only after successful payment confirmation
• Orders placed on weekends, public holidays, or non-working days will be processed on the next business day
• RTL reserves the right to reject or delay orders due to operational, compliance, or material constraints

6. Shipping Methods & Delivery Timelines

RTL partners with third-party logistics providers for delivery.

Delivery timelines are indicative and may vary due to courier, weather, regulatory, or regional factors beyond RTL's control.

7. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout based on:
  • Delivery location
  • Package weight and size
  • Shipping method selected
• Any applicable charges will be clearly displayed before order confirmation
• Certain orders or promotions may qualify for free shipping, as communicated

8. Order Tracking

• Tracking details will be shared via email or SMS upon dispatch
• Customers may track shipments using the courier partner's tracking system

9. Delivery Conditions

• Deliveries will be made to the address provided at checkout
• Customers are responsible for ensuring:
  • Correct delivery address
  • Active contact number
  • Recipient availability

RTL shall not be liable for delays or failures caused by incorrect or incomplete delivery details.

10. Failed or Undelivered Shipments

Delivery attempts may fail due to:

• Recipient unavailability
• Incorrect address
• Refusal to accept delivery

In such cases:

• Re-delivery may be attempted by the courier, or
• Shipment may be returned to RTL
• Additional re-shipping charges, if any, shall be borne by the customer

11. Damaged, Missing, or Incorrect Items

If you receive a shipment that is:

• Damaged
• Incorrect
• Incomplete

You must notify RTL within 48 hours of delivery by emailing support@rootstoloft.com with:

• Order ID
• Photos of the package and items
• Description of the issue

Resolutions will be handled as per the Payment & Refund Policy.

12. Cancellations Related to Shipping

• Orders for custom or printed items cannot be cancelledonce production has commenced
• Ready-stock orders may be cancelled only if they have not yet been dispatched
• Cancellation eligibility and refunds are governed by the Payment & Refund Policy

13. Third-Party Courier Disclaimer

• Once shipped, responsibility for delivery timelines lies with the logistics partner
• RTL will provide reasonable assistance in tracking or escalation but shall not be liable for courier delays

14. Force Majeure

RTL shall not be liable for shipping delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Strikes or transport disruptions
• Internet or system failures

15. Policy Modifications

RTL reserves the right to modify this Shipping Policy at any time to reflect operational, legal, or regulatory changes.

Updates will be published on the website with a revised "Last Updated" date. Continued use of RTL services constitutes acceptance of the updated Policy.

16. Contact Information

For shipping and delivery support, please contact:

17. Governing Law & Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of India.
• Courts of Ernakulam, Kerala, shall have exclusive jurisdiction over all disputes.
• Parties are encouraged to resolve disputes amicably before approaching court.

18. Grievance Redressal Mechanism

In compliance with Rule 5(9) of the IT (SPDI) Rules, RTL designates a Grievance Officer:

19. Changes to Terms

RTL reserves the right to modify or update these Terms at any time.

Revised Terms will be posted on our website with the "Last Updated" date changed. Continued use of RTL Services after updates constitutes acceptance of the new Terms.

20. General Provisions

• Entire Agreement: These Terms, along with the Privacy, Cookies, and Payment Policies, form the entire agreement between you and RTL.
• No Waiver: Failure to enforce any provision shall not constitute a waiver.
• Severability: If any clause is held invalid, the remainder shall continue in full force.
• Assignment: You may not assign or transfer your rights without RTL's written consent.

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